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Social Media Specialist

Lenexa, KS

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Req ID#: 12825BRDescription Accountabilities:•Under the mentoring of a Social Media Specialist the Social Media Support Specialist will deliver entry level product support to small businesses by providing limited hands-on management of customers' social media channels, including Facebook, Twitter, LinkedIn, Google Plus, Pinterest and others while educating and coaching client on social strategy. The scope of our social media services will grow over time and the Social Media Support Specialist is expected to keep current with industry trends and new social media products and platforms.•Gathers business information from online research, customer phone consultations, customer-supplied information and other team members. Conducts phone consultations to interview small business customers to assess their current marketing tactics and customer communication methods, and to educate customers on general social media topics and best practices.•With support from a Social Media Specialist, develops a customized social media strategy for each small business customer, including recommendations for messaging points, frequency of posting and promotion schedule. A template will be provided.• Provides ongoing client support for customers' social media channels, including responding to clients questions and providing feedback on performance and strategy. Guidelines and sample output will be provided Manages client approval process so that there is no lag in available, approved content to post on client's social media channels. Provides excellent, responsive and courteous customer service throughout the social media management process.•Works together with other members of the Deluxe Small Business Services team to share information, resolve issues or questions and keep projects on schedule. Manages a minimum of 30 client accounts simultaneously, at varying levels of maturity and longevity.•After successful completion of initial intensive 2-week training period, maintains knowledge of brands and current products and services by attending training as scheduled. Implements coaching feedback and takes action to make changes as appropriate. Participates in a positive work environment by complying with polices, procedures and safety rules.•Position may include other duties as determined by the company. Required: • Bachelors (or equivalent experience) in Marketing• 1-2 years of experience of Managing online communities or social media for businesses or nonprofits (personal social media experience alone is not enough) • Strong written communication skills essential. Must have a solid understanding of marketing communication.• Managing social media campaigns or program (personal social media experience is not enough). This includes managing Facebook business pages or Twitter streams, YouTube channels, business blogs, etc.• Strong written communication.Facebook advertising Deluxe Corporation is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.Department: MarketingRemote Work Location: NoEmployment Type: Entry LevelFull Time/Part Time: Full TimeShift Type: TraditionalCATHERINE OLSON,educationRequirements:100 years ago, W.R. Hotchkiss invented a little product that changed banking: the checkbook. With a big idea and plenty of dedication, he took a $300 loan and founded Deluxe Corporation. That humble beginning turned into a century of helping consumers, financial institutions and small businesses thrive. Today, Deluxe is an integral part of everyday business. We move billions of dollars, power millions of small businesses, and support thousands of financial institutions. We’ve transformed from “the check company” into a partner that can deliver everything our customers want – from small-business marketing services to financial-services technology and more. With one eye on our legacy and our founding principles, we continue to power an ever-changing business landscape. We’re looking for people who bring new ideas and passion to their work, who challenge the status quo, who are driven to help our customers meet their goals, and who are ready to thrive in a career ripe with opportunity.,employmentType:Full Time,identifier:12825BR,qualifications:CATHERINE OLSON,title:Social Media Specialist,url:****Level,hiringOrganization:{@type:Organization,name:Deluxe Corporation},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Lenexa,addressRegion:KS,addressCountry:United States,streetAddress:16505 W 113th St,postalCode:}}}

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