The Brand Success Manager will utilize excellent client relationship building skills, knowledge of online marketing best practices, and profound attention to detail to help plan, build, and execute Linqia campaigns from start to finish. As the main point of client contact, the Brand Success Manager will manage the day-to-day operations and thrive in a fast paced, self-starter environment. The Brand Success Manager is the #1 client advocate within Linqia and plays an integral role ensuring client success and driving satisfaction with Linqias services.
Act as principal liaison between client, agency, and Linqia internal teams to:
Handle all customer requests in a timely and courteous manner
Gain a deep understanding of client product and marketing goals to proactively propose campaign content, strategy, and optimization ideas
Own and facilitate all aspects of the Linqia campaign planning, execution, and analysis process for clients. Including managing campaign calendar, monitoring and optimizing campaign results, writing creative briefs, and developing campaign analysis reports
Partner with the Influencer Success team to facilitate and support Linqia Community Leader selection, activation, and participation
Identify trends to enhance the customer support process and to improve team efficiency
Assist sales team to develop proposals and marketing materials
Process brand and community billing/invoicing
Schedule and lead client campaign update and status calls
6 - 24 months office experience or account management experience
Knowledge of how to effectively use various forms of digital/social media advertising to drive traffic and brand awareness. Experience with blogger communities is a plus.
Team player with the ability to prioritize and manage time effectively.
Demonstrated ability to take ownership and accountability.
Strong troubleshooting skills, with creative ability to lead internal teams to overcome challenges and achieve resolution.
Ability to thrive in a rapidly growing start up environment that is developing and growing quickly.
4-year college degree
Passionate about digital and social marketing
Currently located in San Francisco Bay Area