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Job Details

Account Coordinator - Media

Company name
Charter Communications

New York City, NY

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Account Coordinator - Media

Account Coordinator - Media

Spectrum Reach is currently searching for a dynamic Account Coordinator to support our Media Sales team in New York, NY. If you've ever thought about starting a career in Advertising, read on!

Spectrum Reach is the advertising sales division of Charter Communications, Inc. The company offers custom solutions for the modern media landscape utilizing national cable networks, internet advertising and promotional events supported by marketing, research and award-winning creative services. Spectrum Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer.

With offices in 41 states and 147 markets, Spectrum Reach covers over 27 million households throughout the country. From traditional commercial advertising to exciting new possibilities in interactive media and multi-screen solutions, Spectrum Reach’s consultative team brings advertisers effective, efficient ways to turn our audiences into their customers.


Responsible for managing all non-business development processes and activities with our Interconnect Partner as well as clients, prospects, and internal departments.


Input of all communication points with clients and prospects received from our Interconnect Partner into the customer relations management tool.

Responsible for CRM (customer relations management tool) input and effectively communicating with Interconnect Partner and Executives regarding all client interaction.

Process correspondence and proposals; maintain accurate files and records.

Interconnect Partner facing function; interaction with Interconnect Partner includes follow up on order clarification, or to ensure the sales of products and services can be fulfilled to the customer.

Monitor and service existing accounts.

Work with the production and creative services teams to ensure client needs and requirements for production of the advertisement are met.

Document information from phone calls; open and distribute incoming mail.

Prepare sales projections, contracts and other required post sale reports.

Convert contracts, revisions, and copy into traffic ready status.

Assist in credit and collection activity.

Manage multiple priorities to meet deadlines.

Participate in collaborative process with Soft Desk team to deliver 1st in class customer service.

Receive orders from our Interconnect Partner, work with Sales Support Manager to check for accuracy, work with Pricing and Planning Manager to check rate integrity and clearance, enter the order into CRM and report back to our Interconnect Partner.

Provide necessary reporting to Interconnect Partners and Managers in regards to Dropped Spots, Daily Logs, and Order fulfillment.

Assist in maintaining sponsorships logs, availabilities and inventory on NY1.


Skills/Abilities and Knowledge

3-4 years of overall work experience

1-2 years of sales related experience

Prior experience in Media Sales preferred

Ability to prioritize and organize effectively to meet deadlines

Ability to work independently

Effectively communicate with internal and external customer.

Knowledge of advertising and production functions

Knowledge of general office procedures

Ability to read and interpret policy and process documentation and methods and procedures and provide suggestions for process improvement.

Intermediate knowledge of personal computer and software applications (i.e. cable billing system, Microsoft Office, etc.)

Bachelor’s Degree in Marketing, Advertising or related field, or equivalent combination of educational and work experience

Proficiency with CRM System preferred

Company info

Charter Communications
Website :

Company Profile
Spectrum Business has faster Internet, advanced voice services and more HD for your business. Spectrum Business Internet is made to keep your workforce connected with the fastest speeds, plus NO Contract, NO Hidden Fees, & NO Taxes! Only $39.99/mo when bundled. Spectrum Business Voice-Unlimited Long Distance plus advanced Business Calling Features. Only $29.99/mo. with NO Fees. NO Taxes. NO Contract.

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