Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Social Media Analyst - Minnetonka, MN or US Telecommute
UnitedHealth Group
Hopkins, MN
Apply Now >
News Intern
Minneapolis, MN
Apply Now >
External Communications Manager
Honeywell International Inc.
Golden Valley, MN
Apply Now >
Content Marketing Manager
Ameriprise Financial, Inc.
Minneapolis, MN
Apply Now >
Paid Media Coordinator
Creative Circle
Minnetonka, MN
Apply Now >
View more jobs in Minnetonka, MN
View more jobs in Minnesota

Job Details

Social Media Analyst - Minnetonka MN Or US Telecommute

Company name
UnitedHealth Group

Minnetonka, MN

Apply for this job

2 hit(s)  


Work with research teams to create and manage telephony systems that work with our CRM systems to properly deliver research through our call center and gather the appropriate information. As the administrator you are responsible for the setup, maintenance, and troubleshooting of all things related to the telephony application used for research.

Primary Responsibilities:

* Manage users and user access to Telephony System

* Optimize the User Licenses issued

* Plan, Design, Implement, Modify, and Manage Inbound and Outbound call flows including developing IVR Scripts and building Dialing lists based on business requirements

* Generate reports on a regular basis on the performance of the system

* Identify opportunities where improvements can be made in the system and related processes

* Create new reports that help answer complex contact center questions

* Troubleshoot telephone and contact center system issues as they arise

* Request new numbers as needed for Inbound campaigns

* Document and train other on the use of Telecom systems and processes for the contact center

Required Qualifications:

* Associate or bachelor degree, a technical institute degree, or equivalent work experience

* 3 years of experience with Five9 or other hosted telephony system

* Experience managing multiple projects simultaneously

* Knowledge of CRM systems such as Salesforce and relevant processes involving call centers

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 6 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Tech Analyst, Telecom Administrator, Minnetonka, MN, Minnesota

Company info

UnitedHealth Group
Website :

Company Profile
About UnitedHealth Group UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone. We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term

Similar Jobs:
\r\n\r\n Description: Edina Public Schools has an opening for a Communications Coordinator at the District Office beginning July 2018. \r\n \r\n Qualifications: \r\n\r\n Bachelor's degree in communication, journalism or related ...
Digital Media Sales Representative
Location : Minneapolis, MN
Jun 11, 2018 Local online marketing is challenging. Vivial makes it simple. As a leading provider of digital marketing solutions, we offer a full range of customer engagement tools to help businesses enhance the way they connect w...
Account Executive
Location : Minneapolis, MN
Account Executive Department: Sales Location: Minneapolis, MN START YOUR APPLICATION CUMULUS MEDIA – Minneapolis/St. Paul is seeking a talented and dynamic Account Executive who thrives in a fast-paced working environment. We ar...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
MediaJobCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
MediaJobCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 MediaJobCrossing - All rights reserved. 169