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Technical Writer/Media Outreach Specialist

Location
Arlington, VA

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Evoke Research and Consulting is currently seeking a technical writer to support the Department of Veterans Affairs, Veterans Health Administration. The Technical Writer will support the full document development lifecycle, working directly with customers across a variety of healthcare disciplines.
The right candidate will be detailed oriented and possess excellent follow up skills; Outstanding technical writing and verbal communication skills; Able to perform research and quickly learn new technical concepts; Versatile and able to perform and manage multiple tasks concurrently; Well organized and able to adapt to constantly changing priorities; Dependable and able to meet and exceed delivery schedules.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Format, edit, standardize, proofread and correct information and ideas written by the client in accordance with set standards and arrange it in an understandable and logical order
Enhance the clarity of material by using concise word choices and plain language
Recreate, manipulate, crop, resize, lighten, label and layout electronic images and graphics such as drawings, schematics and photographs to increase visibility or highlight areas of importance.
Identify and acquire additional information or explanation needed to complete documentation
Insert tables, text boxes, schematics, diagrams, graphs, and figures into documents
Review publications and propose refinements to content or format
Track the development of technical material from the initial draft to final approval and publication
Maintain document version control, revision and approval records, to include change logs to ensure all document edits are incorporated
Recommend and implement document standards, quality controls and content requirements
Understanding of
Section 508 compliance
Advise and assist customers in the entire document development lifecycle, including development, post-development, and recurring updates
Work with project owners and subject matter experts to create products, including guidance documents, technical manuals, quick guides, and trainings
Able to facilitate meetings and groups of interdisciplinary staff (administrators, clinicians, nurses, doctors, etc.) to accomplish objectives and elicit technical information
Update and manage website content, following proper archiving processes and ensuring the most updated documents are available for review
QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS:
BA/BS degree or equivalent
Minimum of 4-6 years of experience
Able to thrive in an ambiguous environment with limited direction, and adjust to dynamic priorities
Comfortable managing projects individually within constrained and/or shifting deadlines
Comfortable working directly with remote customers on a day-to-day basis
Able to learn new skills / technologies and adapt to changing environments
Ability to maintain poise and professionalism under pressure.
Ability to understand the significance of the client's organizational culture and support organizational standards.
Knowledge and proficiency in using the MS Office Suite (Word, Excel, PowerPoint, Visio and Access).
Adobe software
Clearable to a federal Public Trust/BI
Preferred Qualifications
Experience in the healthcare or health IT space
Experience in creating technical manuals and associated supplements and user guides for technology modules
Proficient in Adobe Photoshop and Adobe Presenter
Prior experience with the Department of Veterans Affairs
Active or inactive VA Public Trust / BI clearance
GENERAL INFORMATION:
Evoke Research and Consulting is a federal management consulting firm founded with a focus on developing and implementing strategy, policy, governance, technology, and innovation across multiple federal and civilian agencies. Headquartered in Arlington, Virginia and in business for over 12 years, with 200 employees in over 20 locations nationwide. Evoke has been implementing subject matter expertise inside of business process, information assurance, data security, enterprise architecture, strategic planning and much more. As Evoke has grown, we've never lost sight of our focus on process and performance improvement, and continue to cultivate a results-oriented culture both internally and most importantly for our clients. Our employees are advisors and innovators, skilled in tailoring industry best standards as well as proven methodologies to the unique needs of our clients to produce program efficiencies and cost savings across all initiatives. We're an experienced small business and SDVOSB prime on agency-specific BPAs and major GWACs, including CIO-SP3 and VETS2 and we continue to support both civilian and defense clients, including the VA, USDA, HHS, USMC, NASA, and DHS.
Evoke
is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any additional factors that are protected by law

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