Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Democracy Now! Social Media Fellow
Democracy Now!
New York City, NY
Apply Now >
Media Buyer
CSC Holdings LLC
Long Island City, NY
Apply Now >
Digital Campaign Coordinator
CSC Holdings LLC
New York City, NY
Apply Now >
Senior Video Producer
New York City, NY
Apply Now >
Video Producer
New York City, NY
Apply Now >
View more jobs in New York City, NY
View more jobs in New York

Job Details

gTEAM Editor Customer Service Fluent in English and French New York USA

Location
New York City, NY

Apply for this job






Profile

Overview
Glossier’s gTEAM (customer experience team) is looking for enthusiastic, thoughtful, and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers. This position plays a crucial part in the overall online customer experience the company offers.
In this entry-level role, you will be the first point of contact for our customers and engage with them on email, social media, and chat. Our editors answer a variety of questions from returns, exchanges, lost packages, to questions surrounding our products and company. Our editors are strong representations of Glossier’s mission, values, and voice. As a gTEAM editor, you’ll have the opportunity to work both independently and as part of a larger support team.
Instead of a traditional cover letter, we’d like for you to tell us (in 500 words or less) why you want to work in customer service and what role you think customer service plays at a company like Glossier.
Responsibilities
Provide “above and beyond” customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience
Tackle an array of problems, questions, or comments from our customers and tailor solutions accordingly
Master our internal management system in order to efficiently and effectively help our customers
Become an expert on the Glossier policies, products, and brand, including details on our ingredients and packaging
Qualifications
Customer service or hospitality experience
Fluent in French and English (written and verbal)
Exceptional communication skills
Based in New York, USA
Comfortable working across multiple communication channels
Highly detail oriented with exceptional writing skills
Technically proficient
Self-reliant and adaptable
Comfortable with repetition
An approachable style with a personal touch and a “no such thing as a stupid question” attitude
Passion for the Glossier mission & love for Glossier products
Able to work an assigned schedule that falls within our operating hours and a flexibility around weekends and holidays

Company info

Sign Up Now - MediaJobCrossing.com

Similar Jobs:
Account Executive for Watson Advertising
Location : New York City, NY
in NEW YORK New York Job Description The Weather Company's advertising sales division is now Watson Advertising, and represents the evolution of our sales organization since being acquired by IBM. We are an ecosystem of media, dat...
Freelance News Assistant - Spectrum News NY1
Location : New York City, NY
Job Description: Spectrum News NY1 is available on channels 1 and 200 for Spectrum customers throughout New York City s five boroughs. Spectrum News NY1 serves Manhattan, Brooklyn, Queens, the Bronx and Staten Island and provides ...
Freelance Copy Editor
Location : New York City, NY
Job Description: The Wall Street Journal is seeking a video editor for a 10-part news magazine video series telling originally reported stories. We are looking for a seasoned editor who will be able to use his or her craft to t...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
MediaJobCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
MediaJobCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 MediaJobCrossing - All rights reserved. 168