This role sits within our Financial & Risk (F&R) business. On January 30, 2018, **MEMBERS ONLY**SIGN UP NOW***. announced that it signed a definitive agreement to enter into a strategic partnership with private equity funds managed by Blackstone related to the company's F&R business. As part of the transaction, **MEMBERS ONLY**SIGN UP NOW***. has agreed to sell a 55% majority stake in Financial & Risk and will retain a 45% interest in the business. **MEMBERS ONLY**SIGN UP NOW***. will maintain full ownership of its Legal, Tax & Accounting and the Reuters News businesses. The transaction is expected to close in the second half of the year and is subject to specified regulatory approvals and customary closing conditions. When the transaction closes, this role will be included in the new F&R entity. Further information on this can be found at (please use the apply button below)
Are you passionate about investigating network issues in fast paced environment? Do you want to be part of a global team? Are you excited by trying to tackle problems?
Were passionate about working with you. **MEMBERS ONLY**SIGN UP NOW***. is looking for a network engineer to join our First Level Support team to ensure our global datacenter estate remains world-class.
You will be responsible for monitoring and responding to all WAN related issues on the **MEMBERS ONLY**SIGN UP NOW***. Proprietary Core and all internal wide area networks. These networks are used to provide connectivity to TR data centers, hosting and local clients delivery connectivity for both legacy and next generation networks. You'll be a member of a 24 by 7 team located in Bangalore and St Louis, USA who provide a single point of contact for WAN issues within **MEMBERS ONLY**SIGN UP NOW***..
Essential Day-to-Day Responsibilities:
Identification and investigation into issues across the WAN estate following defined ITIL processes e.g. incident management including issues related to Layer 1/ 2 / 3, Switching / Routing (OSPF, EIGRP)
Should have a very deep understanding on the networking terminologies
Alignment to agreed process and procedures within the incident management space.
Communicate timely and accurate progress updates on investigation.
Own support cases via ticketing systems (e.g. ServiceNow), communicating regular updates to end users/requesters and close tickets within agreed timescales.
Respond and take action based on capacity management alerts .
Engage vendors on incidents and ensure regular communications are provided on progress.
Coordinate incident resolution activities with teams in **MEMBERS ONLY**SIGN UP NOW***. and our vendors.
Track configuration compliance with global standards.
Eager to learn concepts in networking to improve your technical skills
Computer Science or equivalent degree
1 year of experience in hands on network support with knowledge in switching and routing with experience on Cisco products (Cisco Routers: 7500, 7200, 3800, 3600, 2600; Cisco switches: 6500, 4500, 4900, 3500, 2900)
Hands on experience of on WAN routing protocol and troubleshooting
Understanding on WAN technologies: Frame Relay, ATM, T3, OPSF, EIGRP.
Knowledge of Internet and networking technologies including TCP/IP, HTTP, WINS, DNS, SMTP, SNMP, NAT and Net BIOS.
Working knowledge of firewalls (Cisco PIX and Checkpoint) and load balancing (F5) will be added advantage.
ITIL Capacity Management or Service Management certification (ITILv2/3 Foundation or above preferred
Degree relating to IT
Previous work in IT NOC department
Any Certifications Required:
CCNA and ITIL (v3 preferred)
CCNP added advantage
At **MEMBERS ONLY**SIGN UP NOW***., we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. **MEMBERS ONLY**SIGN UP NOW***. is proud to be an Equal Employment
Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit
(please use the apply button below)
More information about **MEMBERS ONLY**SIGN UP NOW***. can be found on (please use the apply button below).
St. Louis-Missouri-United States of America
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